Terms of service

Welcome to POLLY VELLE. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our website.

Your continued use of our website constitutes your acceptance of these Terms, along with our applicable policies, including our Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use our website in any way that violates applicable laws or regulations.

  • Attempt to interfere with the security, functionality, or operation of our website.

  • Use our website to distribute harmful code, spam, or unauthorized promotional material.

  • Attempt to gain unauthorized access to our systems or other users' information.

  • Provide false, misleading, or fraudulent information when placing an order.

We reserve the right to restrict or terminate access to our website if these Terms are violated.

3. Product Information

We make reasonable efforts to display product descriptions, images, colors, and other details as accurately as possible.

However, actual product colors may vary depending on your device screen and display settings. Minor variations in measurements, materials, or product appearance may also occur.

We do not guarantee that all product descriptions or other website content will always be completely accurate, current, or error-free. We reserve the right to correct errors and update product information when necessary.

4. Pricing & Payment

All prices displayed on our website are listed in U.S. dollars (USD), unless otherwise stated.

Prices, promotions, and product availability may change without prior notice. Any applicable shipping fees, taxes, or other charges will be displayed during checkout where applicable.

By placing an order, you agree to provide accurate billing and payment information and authorize us to charge the selected payment method for the total amount of your purchase.

5. Order Acceptance

After placing an order, you may receive an order confirmation email. This confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to refuse, cancel, or limit any order for reasons including product availability, pricing errors, suspected fraudulent activity, payment issues, or inaccuracies in order information.

If your order is canceled after payment has been processed, any applicable refund will be issued to your original payment method.

6. Shipping

Orders are processed and shipped according to our Shipping Policy.

Delivery dates and shipping times are estimates and are not guaranteed. Delays may occur due to carrier operations, weather conditions, customs inspections, holidays, or other circumstances beyond our control.

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please refer to our Shipping Policy for additional information about shipping methods, fees, tracking, and delivery.

7. Returns & Refunds

Returns, exchanges where available, and refunds are handled in accordance with our Return & Refund Policy.

Please review that policy before purchasing to understand the applicable return window, eligibility requirements, return shipping responsibilities, and refund processing procedures.

If you have questions about a return or refund, please contact our Customer Support Team before sending any items back.

8. Intellectual Property

All content on this website, including text, product images, graphics, logos, designs, and other materials, is owned by POLLY VELLE or used with permission, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or commercially use any website content without our prior written consent, except as permitted by applicable law.

9. Disclaimer

Our website and all products and services provided through it are offered on an "as is" and "as available" basis, to the extent permitted by law.

We do not guarantee uninterrupted or error-free website access, nor do we warrant that all website content will always be complete, accurate, or current.

Nothing in these Terms excludes any warranty or consumer protection that cannot be excluded under applicable law.

10. Limitation of Liability

To the fullest extent permitted by applicable law, POLLY VELLE shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

To the extent permitted by law, our total liability for any claim relating to a specific order shall not exceed the amount paid for that order.

Nothing in these Terms limits liability that cannot be limited or excluded under applicable law.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes will become effective when posted on this page, unless otherwise stated. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

We encourage you to review this page periodically.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws of the United States, without regard to conflict-of-law principles, to the extent permitted by applicable law.

Any disputes arising from your use of our website or services shall be handled in accordance with applicable laws and regulations.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

POLLY VELLE

Email: contact@pollyvelle.com

Business Address

3731 Southwest Durham Dr, #106
Durham, NC 27707
United States

Business Correspondence Only – Not a Return Address

Please contact our Customer Support Team before sending any returned merchandise to receive the correct return instructions.

Our Customer Support Team aims to respond within 24–48 business hours.

Thank you for choosing POLLY VELLE. We appreciate your trust and look forward to providing you with a pleasant shopping experience.