Get In Touch

💬 We're Here for You

At POLLY VELLE, we believe finding your personal style should feel effortless, and your shopping experience should be just as enjoyable. Whether you have a question about an order, need sizing advice, or want to learn more about our collections, we're always happy to help.

How Can We Help?

📦 Order Assistance

Need an update on your order? Please include your order number when contacting us so we can locate your purchase and assist you more efficiently.

👗 Product & Sizing Questions

Looking for the right fit or a style for a special occasion? Our team is happy to help you explore your options and feel confident in your choice.

🚚 Shipping & Delivery

Have questions about shipping, tracking, or delivery updates? Get in touch with us, and we'll do our best to assist.

↩️ Returns & Refunds

If you need help with a return or refund, please contact us before sending any items back. We'll guide you through the next steps.

✉️ Get in Touch

Email: contact@pollyvelle.com

Our Customer Support Team aims to respond within 24–48 business hours.

For faster assistance, please include your order number and a brief description of your question.

📍 Business Address

POLLY VELLE

3731 Southwest Durham Dr, #106
Durham, NC 27707
United States

Business Correspondence Only – Not a Return Address

Please contact our Customer Support Team before returning any merchandise to receive the correct return instructions.